Vision for UHR Delivery
The vision for the University Human Resources Service Delivery model is to enhance Iowa State University’s Human Resources operations by building upon our culture of service, fostering increased collaboration, and ultimately advancing ISU’s core missions. Knowledgeable specialists work in teams to provide critical HR services to their dedicated campus unit(s).
Expert supervisors manage these teams and ensure access to regular, consistent training and updated technology and systems (e.g., Workday), and cultivate a collaborative team-based approach to providing consistent, high-quality, customer-focused Human Resources services.
Goals for UHR Delivery at Iowa State
Iowa State University is fortunate to have exceptional staff, faculty and administrators. We are also a lean institution; our staff and faculty work hard every day to advance excellence across our missions in the most efficient, effective ways possible. To support their efforts, it is critical that employees have the proper tools, technology, training and direction to be successful.
The goals of the service delivery model are to:
• Improve the staff and faculty experience
• Better support the missions of ISU and our units
• Enhance our culture of service
"We would not have been able to make these changes without your work and support. The new HR team is fresh air to me and my staff. I can never say enough thanks."
"I really appreciate the service system we have with HR and Finance delivery ... thank you!"
"We have the best HR department in the world. No joke."
"I appreciate the timely response to my request and the very complete explanation I received."
"Thank you. As always, the HR delivery folks are great."
Service Delivery Advisory Committee
The Service Delivery Advisory Committee represents a diverse group of stakeholders that establishes accountability and serves as a link for campus engagement. The committee evaluates the effectiveness and efficiency of both Finance and UHR Service Delivery, identifying areas for improvement. Customer satisfaction, employee engagement and operational efficiency are the areas that are monitored by the committee through key performance indicators. Feedback and data is used to measure Service Delivery performance.